CUSTOMER SATISFACTION SURVEY

Thank you for visiting this page.

As part of our drive for continual improvement, we need to know whether you are happy with our performance to you as a supplier.

Please use this questionnaire to give feedback on our performance.

Many thanks.

CUSTOMER SATISFACTION SURVEY

Fields marked with a * are required to submit the form

* COMPANY NAME:
* YOUR NAME:
* YOUR POSITION:
* YOUR E-MAIL ADDRESS:

1. Quality Performance
a. On a scale of 1 - 5, how has our quality performance been since we last asked you?

1	2	3	4	5
Very Poor	Poor	Average	Good	Excellent

Comments

b. On a scale of 1 - 5, how well have we notified you and responded to your quality issues?

1	2	3	4	5
No response	Poor Response	Average	Good Communication	Excellent Communication

Comments

2. Customer disruptions (vehicle recalls, line stops etc)
With regard to disruptions to your process or your customers, on a scale of 1 - 5 how do you rate our performance?

1	2	3	4	5
Serious Disruptions	Many Disruptions	Average	A Few Disruptions	No Disruptions

Comments

3. Delivery schedule performance (incl. Premium freight)
a. How do you rate our delivery performance on a scale of 1 - 5?

1	2	3	4	5
Very Poor	Poor	Average	Good	Excellent

Comments


b. How well have we communicated/notified you of late deliveries or delivery changes?

1	2	3	4	5
No response	Poor Response	Average	Good Communication	Excellent Communication

Comments

4. Production development, enquiries, quotations
How satisfied are you with our project/product development process, on a scale of 1 - 5?

1	2	3	4	5
Very Dissatisfied	Dissatisfied	Generally Satisfied	Very Satisfied	Extremely Satisfied

Comments

5. Benchmarking
On a scale of 1 - 5, how do we perform as a supplier? Are we your best supplier or are we your worst?

1	2	3	4	5
Worst Supplier	Poor Supplier	Average Performance	Better Supplier	Best Supplier

Comments

6. Environmental Issues
Please tell us if the product(s) we supply to you have any impact on your environmental performance (e.g. create excessive waste, use significant energy, etc.).

Many thanks for taking the time to complete this questionnaire.